Support


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Register a Product

AcuRite Register a Product

Register online for
warranty benefits.

Manuals, Specs &
Troubleshooting

AcuRite Support Manuals & Troubleshooting

Installation, FAQs &
technical specifications.

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AcuRite Software Downloads

Access AcuLink, My Backyard
Weather & PC Connect.

Community Forum

AcuRite Support Community Forum

Solutions from the community
& AcuRite support.

Video: How to Use
Online Support

Video: How to use AcuRite's online support

Watch a video for
assistance.

 

 

 


 

 

Contact AcuRite

Response times may be delayed during weekends and holidays. Lowest wait times are typically mid-week. Have your product and model number available when calling for support.

 
Warranty Claims:
Product(s) must be registered to be eligible for warranty benefits. When you submit a claim, include the model number, purchase date and reason for the claim.


Call AcuRite Phone NumberCustomer Support
Tel:
(877) 221-1252
Mon - Fri:
7:00 a.m. - 7:00 p.m. CT
Sat - Sun:
8:00 a.m. - 4:00 p.m. CT (Oct - Feb)

Wholesale
(866) 249-1045

Mon - Fri: 8:00 a.m. - 5:00 p.m. CT

AcuRite Mailing AddressMailing Address
Chaney Instrument Co.
965 Wells St.
Lake Geneva, WI 53147
Email: info@chaney-inst.com

Common Problems:

Top AcuRite Support Solution to Problems

 

 

Top AcuRite Support Solution to Problems

 


Solution(s):

1) Use good quality (name brand) alkaline or lithium batteries. DO NOT use rechargeable or heavy duty batteries, or mix different batteries.

2) Bring display unit and outdoor sensor (if applicable) side by side. Remove and re-install batteries.

3) Change the order in which you install the batteries: indoor unit first, then sensor and vice versa.

4) Move indoor and/or outdoor units to different locations and away from laptops, computers, tvs and other electronics.


Solution(s):  

1) Ensure the unit and/or sensor are away from things that can impact readings, such as vents, direct sunlight and metal surfaces.  

2) To verify if inaccuracy is location related (digital products only) bring both indoor/outdoor units side by side and allow to sit together for 30 minutes. Units should read within 4 degrees of each other.

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