Warranty & Return Policies

 

AcuRite.com Return Policy

Our business revolves around you. We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase on AcuRite.com, you can return your product(s) to us within 90 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.

Products cannot be returned after 90 days from the date of the invoice or if they are not in the original condition. Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.

Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per AcuRite's warranty policy.

To return a product purchased on AcuRite.com, contact:

Chaney Instrument Co. / AcuRite
Phone: (877) 221-1252

Hours: 7:00 a.m. to 7:00 p.m. CT
Fax: (262) 248-8707
965 Wells Street
Lake Geneva, WI 53147 USA
Email: info@chaney-inst.com


Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any return merchandise requested has been received by us. Once the refund has been processed, the refund will post to the original payment method used in the transaction.

 

Cancellation Policy

An order can only be cancelled by calling customer support. Orders can only be cancelled if the order has not yet been processed. When an order is cancelled, no amount will be charged to the payment method submitted and the authorization will be voided.


Warranty Policy

 

AcuRite Warranty - Our Quality Promise to YouWe, at AcuRite, pride ourselves on standing behind our products.  

At AcuRite, we proudly uphold our commitment to quality technology. Chaney Instrument Co. warrants that all products it manufactures to be of good material and workmanship, and to be free of defects when properly installed and operated.

We recommend that you register your product to ensure full warranty benefits and to expedite claims. However, product registration does not eliminate the need to retain your original proof of purchase in order to obtain warranty benefits.

View details about our 1 Year Warranty & 10 Year Warranty below.

Note: The warranty period varies by product. Warranty terms for each product are specified on the Product Description tab (online), the product packaging and in the product's user manual.

Repairs & Claims

Submit a warranty claim: 

Online:   AcuRite.com/support
Email:     info@chaney-inst.com
Toll free
: (877) 221-1252

Hours: 7:00 a.m. - 7:00 p.m. (CT)

When you submit a warranty claim, please include:

• Model number
• Proof of purchase / receipt
• Date of purchase
• Place of purchase
• Reason for claim 

 

Limited 1 Year Warranty 

Chaney Instrument Co. warrants that all products it manufactures to be of good material and workmanship, and to be free of defects when properly installed and operated for a period of one year from the date of purchase. Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). Any product which, under normal use and service, is proven to breach the warranty contained herein within ONE YEAR from date of sale will, upon examination by Chaney, and at its sole option, be repaired or replaced by Chaney. Transportation costs and charges for returned goods shall be paid for by the purchaser. Chaney hereby disclaims all responsibility for such transportation costs and charges. This warranty will not be breached, and Chaney will give no credit for products it manufactures which have received normal wear and tear, been damaged (including by acts of nature), tampered, abused, improperly installed, damaged in shipping, or repaired or altered by others than authorized representatives of Chaney.

The above-described warranty is expressly in lieu of all other warranties, express or implied, and all other warranties are hereby expressly disclaimed, including without limitation the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. Chaney expressly disclaims all liability for special, consequential or incidental damages, whether arising in tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Chaney further disclaims all liability from personal injury relating to its products to the extent permitted by law. By acceptance of any of Chaney’s products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person, firm or corporation is authorized to assume for Chaney any other liability in connection with the sale of its products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this paragraph, and the preceding paragraph, unless done in writing and signed by a duly authorized agent of Chaney. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Limited 10 Year Warranty 

Chaney Instrument Co. warrants that all products it manufactures to be of good material and workmanship, and to be free of defects when properly installed and operated for a period of ten years from the date of purchase. Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). Any product which, under normal use and service, is proven to breach the warranty contained herein within TEN YEARS from date of sale will, upon examination by Chaney, and at its sole option, be repaired or replaced by Chaney. Transportation costs and charges for returned goods shall be paid for by the purchaser. Chaney hereby disclaims all responsibility for such transportation costs and charges. This warranty will not be breached, and Chaney will give no credit for products it manufactures which have received normal wear and tear, been damaged (including by acts of nature), tampered, abused, improperly installed, damaged in shipping, or repaired or altered by others than authorized representatives of Chaney.

The above-described warranty is expressly in lieu of all other warranties, express or implied, and all other warranties are hereby expressly disclaimed, including without limitation the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. Chaney expressly disclaims all liability for special, consequential or incidental damages, whether arising in tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Chaney further disclaims all liability from personal injury relating to its products to the extent permitted by law. By acceptance of any of Chaney’s products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person, firm or corporation is authorized to assume for Chaney any other liability in connection with the sale of its products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this paragraph, and the preceding paragraph, unless done in writing and signed by a duly authorized agent of Chaney. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.