Return, Refund & Warranty Policies

 

AcuRite is a wholly owned subsidiary of Chaney Instrument Company. For purchases of AcuRite products, AcuRite provides the benefits and services set forth herein. For purchases of Chaney products, Chaney provides the benefits and services set forth herein.

Return Policy

Our business revolves around you. We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase on AcuRite.com, you can return your product(s) to us within 90 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.

Products cannot be returned after 90 days from the date of the invoice or if they are not in the original condition. Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.

Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per our warranty policy.

To return a product purchased on AcuRite.com, contact:

Chaney Instrument Co. / AcuRite
Phone: (877) 221-1252
Fax: (262) 248-8707
965 Wells Street
Lake Geneva, WI 53147 USA

 

Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any return merchandise requested has been received by us. Once the refund has been processed, the refund will post to the original payment method used in the purchase transaction.

 

Cancellation Policy

An order can only be cancelled by calling customer support. Orders can only be cancelled if the order has not yet been processed. When an order is cancelled, no amount will be charged to the payment method submitted and the authorization will be voided.

 

Warranty Policy

 

acurite warranty policy
We pride ourselves on standing behind our products.

We proudly uphold our commitment to quality technology. We warrant that all products we manufacture are of good material and workmanship, and free of defects when properly installed and operated.

To ensure you receive full warranty benefits:
1) Register your product  
2) Retain your original proof of purchase.

View details about our 1 Year Warranty & 10 Year Warranty below.

Note: The warranty period varies by product. Warranty terms for each product are specified on the Product Description tab (online), the product packaging and in the product's user manual.

 

Claims and Repairs

Submit a warranty claim:

If you submit a warranty claim, you must include:

  • Model number
  • Proof of purchase / receipt
  • Date of purchase
  • Place of purchase
  • Reason for claim

 

Limited 1 Year Warranty

(To see whether your product is covered by this warranty, you can view the web page for the specific product you have purchased, or review your product’s packaging or user manual.)
We warrant that all products we manufacture under this warranty are of good material and workmanship and, when properly installed and operated, will be free of defects for a period of one year from the date of purchase.

Any product which, under normal use and service, is proven to breach the warranty contained herein within ONE YEAR from date of sale will, upon examination by us, and at our sole option, be repaired or replaced by us. Transportation costs and charges for returned goods shall be paid for by the purchaser. We hereby disclaim all responsibility for such transportation costs and charges. This warranty will not be breached, and we will give no credit for products which have received normal wear and tear not affecting the functionality of the product, been damaged (including by acts of nature), tampered, abused, improperly installed, or repaired or altered by others than our authorized representatives.

Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). If we determine that repair or replacement is not feasible, we may, at our option, refund the amount of the original purchase price.

THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

We expressly disclaim all liability for special, consequential, or incidental damages, whether arising in tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We further disclaim liability from personal injury relating to its products to the extent permitted by law. By acceptance of any of our products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person, firm or corporation is authorized to bind us to any other obligation or liability in connection with the sale of our products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.

In no case shall our liability for any claim relating to our products, your purchase or your use thereof, exceed the original purchase price paid for the product.

 

Limited 10 Year Warranty

(To see whether your product is covered by this warranty, you can view the web page for the specific product you have purchased, or review your product’s packaging or user manual.)
We warrant that all products we manufacture under this warranty are of good material and workmanship and, when properly installed and operated, will be free of defects for a period of ten years from the date of purchase.

Any product which, under normal use and service, is proven to breach the warranty contained herein within TEN YEARS from date of sale will, upon examination by us, and at our sole option, be repaired or replaced by us. Transportation costs and charges for returned goods shall be paid for by the purchaser. We hereby disclaim all responsibility for such transportation costs and charges. This warranty will not be breached, and we will give no credit for products which have received normal wear and tear not affecting the functionality of the product, been damaged (including by acts of nature), tampered, abused, improperly installed, or repaired or altered by others than our authorized representatives.

Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). If we determine that repair or replacement is not feasible, we may, at our option, refund the amount of the original purchase price.

THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

We expressly disclaim all liability for special, consequential, or incidental damages, whether arising in tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We further disclaim liability from personal injury relating to its products to the extent permitted by law. By acceptance of any of our products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person, firm or corporation is authorized to bind us to any other obligation or liability in connection with the sale of our products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.

In no case shall our liability for any claim relating to our products, your purchase or your use thereof, exceed the original purchase price paid for the product.


Applicability of Policy

This Return, Refund, and Warranty Policy applies only to purchases made in the United States and Canada. For purchases made in a country other than the United States or Canada, please consult the policies applicable to the country in which you made your purchase.

Additionally, this Policy applies only to the original purchaser of our products. We cannot and do not offer any return, refund, or warranty services if you buy products used or from resale sites such as eBay or Craigslist.


Governing Law

This Return, Refund, and Warranty Policy is governed by the laws of the United States and the State of Wisconsin. Any dispute relating to this Policy shall be brought exclusively in the federal or State courts having jurisdiction in Walworth County, Wisconsin; and purchaser consents to jurisdiction within the State of Wisconsin.