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Knowledge Base, Manuals & Downloads

09150 smartHUB - My AcuRite

09150 My AcuRite smartHUB

Manuals

smartHUB Quick Start Guide

Software

View Release Notes

System Requirements

myAcuRite.com Compatible Browsers

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari
  • Microsft Edge

AcuRite iPhone App OS

  • iOS 9.0 and higher

AcuRite Android App OS

  • Android 4.4 (Kit Kat) and higher
Replacement PartsPower adapter: 5N1ADPTR
Specifications

Dimensions: 5-inch Height x 3.5-inch Width x 5-inch Depth
RF Wireless Range: 330 feet (100 meters)
Power: 5v 250mA AC power adapter

 

Troubleshooting

Issue

Possible Solution

When adding my smartHUB to my account, it's not recognized

When power was first applied to the smartHUB, it attempts to connect to your network to activate its Device ID with My AcuRite. Once activated, it can be added to your account.

Possible solutions

Allow up to ten minutes for the smartHUB Device ID to be activated with My AcuRite.

Make sure the Device ID was entered correctly. Verify the 12-character Device ID located on the bottom side of the smartHUB and re-enter.

Verify the smartHUB has a network (Internet) connection. If the Network Status Light flashes rapidly in 30 second intervals, this indicates is does not have an Internet connection.

Unplug the smartHUB power adapter, wait ten seconds and then plug back in.

After migrating, the barometric pressure reading is very inaccurate

Sometimes after migrating from AcuLink to My AcuRite, you may see unusual barometric pressure readings.

Possible solutions

1. Wait until the migration is complete and your dashboard shows your sensor data.

2. Unplug the smartHUB for 30 seconds and plug it back in. Do Not unplug your smartHUB until your dashboard shows your sensor data.

No sensors are listed in Available Sensors

When there are no sensors listed in Available Sensors, it indicates there are no sensors in wireless range of the smartHUB, or the sensors are already linked to the smartHUB and listed in My Sensors.

Possible solutions

If the sensor was just powered on or was recently moved to be in wireless range, it can take up to a minute to be available.

If you are using a smartHUB, no Available Sensors is commonly caused by one of the following reasons:

  • The sensor is located too far away from the smartHUB. A sensor must be located no more than 330 feet (100 meters) from the smartHUB or PC Connect Display.
  • Sensor has no power - insert or replace its batteries.
  • Interference with the smartHUB radio reception - be sure the smartHUB is located at least 3 feet away from "noisy" electronic devices, including TVs and microwaves. Avoid locations that are near large stone or concrete surfaces and metallic surfaces.
  • The smartHUB is not powered on or does not have a network (Internet) connection.
My smartHUB does not have a network (internet) connection

When the Network Status Light flashes rapidly in 30 second intervals, the smartHUB cannot establish a network (Internet) connection.

NOTE: When working normally, the smartHUB network status light flashes for 1 second each time a reading is sent to My AcuRite.

Possible solutions

Make sure the Ethernet cable is firmly connected. The cable may be defective and need to be replaced.

Make sure DHCP is enabled on your router. Most routers have DHCP enabled by default.

Check your network router settings. If MAC address filtering security has been enabled, your router may be ignoring the outbound communication from the smartHUB. Review the network router manual or contact the manufacturer for more information. NOTE: The smartHUB Device ID is its MAC address.

The Ethernet port on your router may be malfunctioning. Try connecting the cable to a different port.

My smartHUB sensor status light is continuously flashing rapidly

When the Sensor Status Light is continuously flashing rapidly, the smartHUB has not received a sensor reading for more than 60 seconds.

Possible solutions

Make sure the sensor is in wireless range of the smartHUB, A sensor must be located no more than 330 feet (100 meters) from the smartHUB or PC Connect Display.

Make sure the sensor batteries are installed correctly and the sensor is powered. You may need to replace the sensor batteries.

Make sure the smartHUB is located at least 3 feet away from "noisy" electronic devices, including TVs and microwaves. Avoid locations that are near large stone or concrete surfaces and metallic surfaces.

Why are the pressure measurements different in My AcuRite compared to my Indoor Display?

The AcuRite Environmental Weather Stations and My AcuRite use different methods to adjust the barometric pressure for altitude. These methods may result in small differences in pressure readings.

Weather Station barometric pressure measurement method

Weather Stations use a unique algorithm to analyze changes in pressure over a time period, referred to its Learning Mode, to determine the altitude. A Weather Station displays the barometric pressure reading that has been adjusted by this algorithm.

My AcuRite barometric pressure measurement method

My AcuRite uses the geo-location of the address or Postal Code set in the profile of a smartHUB or PC Connect Display in your My AcuRite account. The barometric pressure altitude is adjusted to the address or Postal Code location. This method does not require a Learning Mode.

How do I check the last time a reading of a sensor was sent to my account?

The status color indicator next to the name of the sensor is a quick way to determine its current status. Select the indicator to view more information about the status of the sensor.

Green - everything is operating as expected.

Yellow - a condition may need your attention soon and should be looked into.

Red - a condition does need your attention now.


Questions? We're here to help.

Phone +1 262 249-3259  |  My AcuRite Technical Support +1 262 203-5667 |  Community forum: http://support.acurite.com


Models: 09150M, 01051M, 01052M, 01053M