Troubleshooting

The PC Connect display must be plugged into your computer via USB and configured in the PC Connect software. After entering your Device ID and selecting Share Now, it attempts to connect to your network to activate its Device ID with My AcuRite. Once the My AcuRite Sharing status says Data Sending, it has successfully connected to the My AcuRite server.

Allow up to ten minutes for the PC Connect Device ID to be activated with My AcuRite.

Make sure the Device ID was entered correctly. Verify the 12-character Device ID located on the back of the PC Connect display. Note that some displays may show a MAC Address on the sticker; use this as the Device ID.

Verify the computer the display is connected to has a network (Internet) connection. 

Verify the My AcuRite Sharing status says Data Sending.

• For older Indoor Display models (01025, 01035, 1036, 01525, 02032): Verify the USB MODE or PC CONNECT MODE is set to MODE 3. See your PC Connect display manual for instructions on how to set the USB mode.
• Unplug the USB that connects the PC Connect display to the computer, wait ten seconds and then plug back in.
• Try a different USB port on your computer.

When there are no sensors listed in Available Sensors, it indicates there are no sensors in wireless range of the PC Connect Display, or the sensor linked to the PC Connect display is listed in My Sensors.

If the sensor was just powered on or was recently moved to be in wireless range, it can take up to a minute to be available.

If you are using a PC Connect Display, no Available Sensors is commonly caused by one of the following reasons:

• Verify the 5-in-1 sensor is in wireless range of the Indoor Display unit. A sensor must be located no more than 330 feet (100 meters) from the PC Connect Display. Check the PC Connect Display to verify it has full bars of signal from the 5-in-1 sensor.
• Verify the USB connection between the Indoor Display and your computer is secure.
• Verify the PC Connect software is open and Sharing to My AcuRite is set up and enabled. The software must be open to allow sensor readings to be sent to your My AcuRite account.
• Verify the 12-character Device ID entered in the PC Connect software is the same as the Device ID printed on the sticker that is located on the back of the Indoor Display.
• Verify your computer has an Internet connection.

If the readings of a PC Connect Display are not being sent to your My AcuRite account, there are several causes that may result in data sharing being interrupted.

Verify the 5-in-1 sensor is in wireless range of the Indoor Display unit. A sensor must be located no more than 330 feet (100 meters) from the PC Connect Display. Check the PC Connect Display to verify it has full bars of signal from the 5-in-1 sensor.

Verify the USB connection between the Indoor Display and your computer is secure.

Verify the PC Connect software is open and Sharing to My AcuRite is set up and enabled. The software must be open to allow sensor readings to be sent to your My AcuRite account.

Verify the 12-character Device ID entered in the PC Connect software is the same as the Device ID printed on the sticker that is located on the back of the Indoor Display.

Verify your computer has an Internet connection.

The AcuRite Environmental Weather Stations and My AcuRite use different methods to adjust the barometric pressure for altitude. These methods may result in small differences in pressure readings.

Weather Stations use a unique algorithm to analyze changes in pressure over a time period, referred to its Learning Mode, to determine the altitude. A Weather Station displays the barometric pressure reading that has been adjusted by this algorithm.

The PC Connect display sends to the software the pressure unadjusted for altitude, or raw pressure. Pressure calibrations must be done within the PC Connect software in the Calibrate Readings (+/-) menu. Calibrations will be applied to readings shared with My AcuRite and Weather Underground.

The status color indicator next to the name of the sensor is a quick way to determine its current status. Select the indicator to view more information about the status of the sensor.

Green - everything is operating as expected.

Yellow - a condition may need your attention soon and should be looked into.

Red - a condition does need your attention now.