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Rain Reset and Rainfall Rate Update

Tuesday, April 4, 2017

My AcuRite Updates – Rain Monitoring Issues

Several weeks ago we implemented a fix to resolve an issue where some My AcuRite users had been experiencing a reset of their daily rain accumulation at the top of each hour. We have been carefully monitoring customer accounts and so far have not seen any new cases of the rain resetting due to this particular issue. However, while this fix addressed the majority of reset issues we observed, it does not resolve resets that may occur as a result of power loss to the smartHUB or certain unusual network issues.

A second issue we are monitoring is related to customers seeing a single reading of rain at the start of a new day – before the accumulation resets to zero. This happens when the smartHUB’s first data transmission of the day occurs before it receives the updated time from My AcuRite. Once the smartHUB receives the time after midnight, the smartHUB automatically resets the rain accumulation to zero, but is not able to impact data sent before the reset.

Rainfall rate sent to Weather Underground

One of the new features of My AcuRite is the calculation of Rain Rate for Weather Underground. This reading is calculated in the smartHUB and then sent directly to Weather Underground. Generally speaking, Rain Rate refers to the amount of rain that has fallen in a defined time period. In our case it is the amount of rain in the last 60 minutes. Currently, the smartHUB only calculates this reading every hour, which results in users reporting sharing to Weather Underground seeing the rain rate being recalculated each hour. Long term we plan to update the calculation to reflect a continuous 60-minute report of rain rate, which will deliver a more appropriate view of this reading.

Both of these issues are related to how the smartHUB calculates and communicates these totals, not the My AcuRite service, and require a firmware update to correct. Due to the limited memory in the smartHUB and the overall experience during the initial migration, we are not prepared to deliver another firmware update at this time. We appreciate your ongoing support and patience as we work to identify options to improve your experience with My AcuRite.




Feels Like Temperature on My AcuRite

Tuesday, Februray 21, 2017

My AcuRite users have reported anomalies in the calculation of the Feels Like temperature on My AcuRite when the outdoor temperature is between 40 and 80 degrees Fahrenheit. Some users have reported seeing erroneous Feels Like temperatures that are higher than the actual outdoor temperature and other users have reported seeing large differences between the Feels Like temperature on their indoor display compared to what is shown on My AcuRite.

On My AcuRite, the "Feels Like” temperature is presently calculated using the formula for Wet-Bulb Globe Temperature (WBGT). In researching the issue we have discovered that our implementation of WBGT does not accurately account for wind, especially at low wind speeds. At the same time, we are using the actual humidity reading, which at the extremes (under 20% and over 90%) can also lead errors in the calculation. In order to correct this issue, we are shifting our Feels Like formula to use the “Apparent Temperature” formula, which is also the same one used in our newer indoor displays. The Apparent Temperature formula accounts for winds at all speeds and our rules will also be updated to appropriately reflect the impact of humidity at the extreme low and high points.

Our development team is in the process of updating the system to use the Apparent Temperature formula. We expect to begin testing this update in the next week and, once complete, users should no longer see the unusually high Feels Like readings at low temperatures, and bring greater alignment between what users see on My AcuRite and their indoor display.

We will update this thread next week with progress on our testing and deployment of this update.




Update on Rain Reset Issue

Friday, January 27, 2017

This past Tuesday evening, January 24, 2017, we implemented a change in how the servers and smartHUB sync the time in order to resolve the rain reset issue customers have been experiencing. In addition to our own internal and employee testing, we have been working with many customers to simulate rain events in their area and evaluate the results of this adjustment. As of this morning, we have not seen any new occurrences of improper resets caused by the syncing issue among this test group. At the same time, last few days have been relatively quiet with rain activity, which is why we asked some customers to simulate rain in their devices.

As mentioned in a post earlier this week, we are addressing how the slight differences in server times send earlier timestamps to the smartHUB at the top of an hour, resulting in the smartHUB thinking it had entered a new day and therefore improperly resetting the daily accumulation of rain to zero. Because the smartHUB specifically uses changes in the hour to determine if a new day has occurred, we adjusted the server settings to not transmit down an updated time in the last five minutes of each hour.

As a result of this, if one transmission checks in at a server that has the time of 2:00:02 PM, and the next transmission hits a different server at 1:59:59 PM, because it’s within the last five minutes of the hour, the second server will not send down the updated hour. When it does not receive this transmission, the smartHUB assumes it is the same as last time stamp and continues to use the previously received hour (2 PM, in this example). This prevents the smartHUB from seeing the slight time difference as a new day, and, as a result, it should continue to accumulate rain normally until the actual start of a new day.

While we continue to test this adjustment on our end and watch the customers who have been simulating rain for us, the change is live on My AcuRite. Of course, the real test will come the next time we have a sustained rain event. If you would like to test the results of this change for yourself, but have no rain in your area, you can simulate rain in your sensor by pouring a little water into it and watch through the day to verify it does not improperly reset. However, if you do notice a reset occur, please let us know right away, especially if this reset is occurring at a time other than the top of an hour.

Please note this change will not prevent resets caused by events such as a loss of power to the smartHUB or loss of Internet connection,  which could lead to the smartHUB resetting the daily rainfall.




Rain Resetting During Daily Accumulation

Wednesday, January 25, 2017

Many customers have noticed an issue regarding how rainfall is calculated and sometimes sporadically resets to zero during the day on both the charts and the day’s total accumulation. With the significant storm activity across the southeast this past weekend, we recognized the increased activity in our forums related to the rain reset issue and how it is impacting the accuracy of reported daily rainfall to My AcuRite and Weather Underground. One of the primary causes of the rain resetting you have experienced actually relates to a time-sync discrepancy between the smartHUB and the My AcuRite service; especially as the hour changes throughout the day (which is why you will notice the reset issue generally happens at the top of a new hour, i.e. 2PM, 3PM, 4PM, etc.). Because the smartHUB communicates directly to Weather Underground after communicating with the My AcuRite servers, when the smartHUB resets the rain total, it sends the reset data to WU as well. The development team is actively working on a fix to properly sync the time, which will prevent improper rain resets related to this issue.

What’s Happening
To explain the cause first requires explaining how the smartHUB handles rain data from the 5-in-1 Sensor and the standalone Rain Gauge. The smartHUB is responsible for tracking the rain total throughout the day, keeping this running total in its memory. Throughout the day, the smartHUB transmits this number online at normal intervals to My AcuRite and Weather Underground. At the start of a new day, the smartHUB wipes this memory, and restarts this daily accumulation of rain number at zero.

However, the smartHUB does not have an internal clock. As part of the process to track when a new day begins, the smartHUB receives an updated time of day when it checks in with the online servers in preparation to transmit sensor data. By comparing to the previously received time, the smartHUB can recognize when it has passed into a new day. For example, if its last received time was 11:59 PM, and the next is 12:00 AM, it knows it has passed into a new day, and will reset the accumulated rain data.

What is interfering with this expected process is the slight differences in time between servers, much like how different clocks in the home may be a minute or two apart. For example, if one server has a time of 2:00 PM, the smartHUB will update to this time. However, if on the next transmission it checks in with a server that has a time of 1:59 PM, instead of going back in time, it instead assumes it has entered a new day. Because the smartHUB believes it’s a new day, it resets the daily accumulation of rain back to zero, and transmits this new number online. This is when your online data improperly resets to zero on your graphs.

What We’re Doing About It
While we have made improvements to synchronize the time across the servers, we are also currently testing a fix to streamline time synchronization between My AcuRite and the smartHUB in such a way that the improper rain reset conditions never occur. This will restore accurate rain data being sent to both My AcuRite and Weather Underground.

We are sorry for the inconvenience, and appreciate your ongoing patience. We will be actively updating on this issue as more information becomes available.

If you have any feedback, let us know by sending an email to: myacuritefeedback@chaney-inst.com




My AcuRite App for Android Tablets, More Performance Updates

Friday, November 4, 2016

As we move forward with the transition to My AcuRite, our development team continues to enhance the system performance, as well as address key issues some customers are still experiencing. This past week, we have released the My AcuRite app for Android tablets, which can be downloaded from the Google Play store. We have also made many improvements to the database that have resulted in fewer reports of both rain resetting and experiencing intermittent gaps in Weather Underground data.

  1. My AcuRite app for Android tablets now available.
    The My AcuRite app is now available in the Google Play store for tablets running Android 4.4 (Kit Kat) and higher, delivering the power to connect to your home environment using your Android tablet. The My AcuRite Android app allows you to track your home comfort levels, chart and view environmental changes over time, get notified of critical conditions that could result in damage to your assets, and more. To download, simply search for “My AcuRite” in the Google Play store.
  2. Daily accumulation of rain resetting.
    After enhancements to the database this past week, we have seen significant improvements for users that were experiencing issues with their rain total resetting during the day. We will continue to monitor for any users that may still see resets and work towards additional improvements.
  3. Gaps in Weather Underground information.
    Similar to the previous issue, after enhancements to the database this past week, we have seen improvements for many users who were experiencing gaps in their Weather Underground updates. We will continue to investigate a long-term resolution for users still impacted by these gaps.

We appreciate your patience as we work with our customers experiencing firmware issues related to migrating their smartHUB to My AcuRite. While we continue to work with any remaining users to resolve their concerns, beginning on Monday we will be removing the self-service form from the Migration Troubleshooting page. If you are having troubles with your My AcuRite account at that point, you can always get assistance by giving us a call at 262.203.5667 during the business hours of Mon–Friday, 7:00am–5:00pm CT.


As always, if you have any ideas on new features or enhancements you’d like to see in My AcuRite, please let us know! Feel free to email your ideas and feedback to myacuritefeedback@chaney-inst.com.




My AcuRite App for Android Tablets, More Performance Updates

Friday, November 4, 2016

As we move forward with the transition to My AcuRite, our development team continues to enhance the system performance, as well as address key issues some customers are still experiencing. This past week, we have released the My AcuRite app for Android tablets, which can be downloaded from the Google Play store. We have also made many improvements to the database that have resulted in fewer reports of both rain resetting and experiencing intermittent gaps in Weather Underground data.

  1. My AcuRite app for Android tablets now available.
    The My AcuRite app is now available in the Google Play store for tablets running Android 4.4 (Kit Kat) and higher, delivering the power to connect to your home environment using your Android tablet. The My AcuRite Android app allows you to track your home comfort levels, chart and view environmental changes over time, get notified of critical conditions that could result in damage to your assets, and more. To download, simply search for “My AcuRite” in the Google Play store.
  2. Daily accumulation of rain resetting.
    After enhancements to the database this past week, we have seen significant improvements for users that were experiencing issues with their rain total resetting during the day. We will continue to monitor for any users that may still see resets and work towards additional improvements.
  3. Gaps in Weather Underground information.
    Similar to the previous issue, after enhancements to the database this past week, we have seen improvements for many users who were experiencing gaps in their Weather Underground updates. We will continue to investigate a long-term resolution for users still impacted by these gaps.

We appreciate your patience as we work with our customers experiencing firmware issues related to migrating their smartHUB to My AcuRite. While we continue to work with any remaining users to resolve their concerns, beginning on Monday we will be removing the self-service form from the Migration Troubleshooting page. If you are having troubles with your My AcuRite account at that point, you can always get assistance by giving us a call at 262.203.5667 during the business hours of Mon–Friday, 7:00am–5:00pm CT.


As always, if you have any ideas on new features or enhancements you’d like to see in My AcuRite, please let us know! Feel free to email your ideas and feedback to myacuritefeedback@chaney-inst.com.




My AcuRite performance updates, PC Connect for Mac, and more

Monday, October 31, 2016

We appreciate the support and positive feedback in response to our communication last week on the current status of the transition to the My AcuRite platform. While we are still investigating issues with Weather Underground sharing and smartHUB connection issues, we’ve made several My AcuRite updates over the past week. These updates include the release of PC Connect for Mac computers, changes to the My AcuRite user experience, and improvements to the Loss of Communication alerts feature.

  1. AcuRite PC Connect for Mac computers released.
    We have officially released the AcuRite PC Connect software for Mac computers, available for download here. You can now connect your PC Connect display to your Mac with a USB connection. PC Connect allows you to share your 5-in-1 sensor readings online with the My AcuRite and Weather Underground communities, as well as download historical data from your display to a local CSV file for number-crunching and your personal records.
  2. My AcuRite user experience issues.
    Over the past two weeks we have made significant changes to our database structure and connection pooling to streamline how the service communicates with a user’s dashboard and delivers data. These changes have resolved issues with incomplete charting data on the home dashboard and improved overall system performance. Due to these updates, users should no longer be seeing the performance-related issues they were experiencing previously.
  3. Rain Issues.
    Some customers may notice their rain reset to zero during the day on both the charts and the day’s total accumulation. This is occurring when the smartHUB loses network connectivity, which could be related to a power outage, loss of internet connection, or the smartHUB recycling its DHCP connection with the network. We are aware of this issue, and the development team is investigating an appropriate long-term resolution.

    During last weekend and continuing through Friday, October 28, we will continue to make performance updates to the internet connectivity capabilities between the smartHub and the My AcuRite platform.  These updates will allow faster communications for the smartHubs, which will shorten the communication cycle.  By shortening this cycle, we will be making the smartHub’s job easier, and the end result will be a reduction in the number of rain resets that the smartHub performs. 
  4. Loss of Communication alerts.
    As the My AcuRite system caches data to deliver an optimal dashboard performance, we noticed some users were receiving multiple improper Loss of Communication alerts. To resolve this, we have made improvements to verify our users will only receive these alerts when their smartHUB or PC Connect display is truly offline for at least 30 minutes.

As a quick reminder, if you are still experiencing issues with connecting to My AcuRite through your smartHUB, please check out the troubleshooting page for additional assistance.

Have any ideas on new features or enhancements you’d like to see in My AcuRite? Let us know! Please feel free to email your ideas and feedback to myacuritefeedback@chaney-inst.com.




My AcuRite Migration Update

Friday, October 21, 2016

Since the end of July we have been migrating our customers to the new My AcuRite cloud-based platform. While most customers have successfully migrated, many have been experiencing issues with updating their bridges into smartHUBs or using some of the new features of My AcuRite. There have also been questions on why we made the decision to move away from the My Backyard Weather (Acu-Link) platform.

We developed the My AcuRite platform as we faced the challenge of outgrowing the original Acu-Link service. With an increasing number of customers using the platform, Acu-Link was no longer able to offer stable support, resulting in an increased number of issues and outages. In addition, the limitations of the old platform restricted our ability to deliver new functionality that customers were requesting.

To ensure the best-possible performance, and provide a foundation for future improvements, we constructed a new service from the ground up, with a more modern user experience, while launching additional features requested by customers. In the new My AcuRite, we have:

  • Increased the sensor capacity for each smartHUB
  • Overhauled and enhanced the data charts and custom alerts
  • Delivered 5-minute data intervals for all readings from the previous 15-minute updates
  • Added support for Weather Underground “Rapid Fire” updates

Over the past 3 months, many customers have successfully moved to the new system and are enjoying these enhanced features. However, we are aware many customers are still experiencing issues that are either disrupting certain features, or preventing them from using the service altogether. We are committed to resolving these issues to help all customers successfully move to My AcuRite and take advantage of the new features.

Some of the primary issues we are following and correcting include:

  1. smartHUB firmware update failure
    If your smartHUB has not properly updated, you may be unable to use all or part of My AcuRite. Symptoms of this issue are the smartHUB lights may go out or stay solid, not being able to see the smartHUB on your local network, or you simply can’t add the smartHUB to your My AcuRite account.
    • We have posted a page with common troubleshooting tips for resolving these issues, which includes a self-service form to get a replacement smartHUB with updated firmware if the troubleshooting doesn’t resolve the issue.
  2. Weather Underground sharing.
    We have seen two different issues with Weather Underground sharing. Some customers are seeing data gaps a few times a day, while others are unable to share with Weather Underground at all.
    • It’s likely users who have been experiencing short Weather Underground data gaps are already seeing improvements. We spent the past weekend working to make communications more resilient with MyAcurite, and reduced the frequency of these gaps significantly. Other users may be experiencing Weather Underground data gaps that are occurring when the smartHUB loses network connectivity, which could be related to a power outage, loss of internet connection or smartHUB recycling its DHCP connection with the network. These data gaps are typically 10-12 minutes in duration. We are continuing to investigate the root cause and will provide more detail within a few weeks.
    • Customers unable to share with Weather Underground, even if able to share on the old Acu-Link system.The way we share data using My AcuRite is different than Acu-Link. To support Rapid Fire updates, the smartHUB sends your sensor information directly to Weather Underground. The potential causes for being unable to share include the smartHUB not properly receiving Weather Underground settings from your My AcuRite account, or a possible firmware update issue. For more information on troubleshooting this issue, please visit our troubleshooting page. We continue to investigate this issue and will provide more detail in a few weeks.
  3. Rain issues.
    Some customers are seeing their rain totals resetting in the middle of the day. This is occurring when the smartHUB loses network connectivity, which could be related to a power outage, loss of internet connection, or the smartHUB recycling its DHCP connection with the network. We will be developing and testing a solution to this issue in the coming weeks, and we’ll keep our users updated on progress.
  4. smartHUB loss of signal.
    Some customers are experiencing their smartHUBs going offline and requiring a reset to restore connectivity. We are currently investigating this issue to identify the cause and will be communicating our findings in the coming weeks. If you are experiencing this issue, please contact our Support team with information including your internet router model, internet type (DSL, Broadband, Satellite, other) and speed, and the name of your internet service provider.
  5. We understand your frustration during this transition and apologize for any issues you may be experiencing. Our goal remains clear – resolve all customer issues as quickly as we can so you can get back online with your AcuRite products. We will be updating you via this webpage on a weekly basis with status updates on these issues, and progress we are making towards resolution.

    Thank you for your patience as we complete this transition.