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My AcuRite Migration FAQs

We are in the process of migrating customers from the old My Backyard Weather (Acu-Link) to the new My AcuRite service.

We have compiled a list of known My AcuRite and migration-related issues with troubleshooting tips to solve them.

For information and guides about setting up your My AcuRite account, please visit our searchable My AcuRite knowledge base here.

smartHUB users:

  1. Verify you have started the migration process (entered your My Backyard log in credentials on the migration page and set your new My AcuRite password).
  2. Verify if the firmware update has had sufficient time to complete. This process may take up to four (4) hours.
  3. Verify your smartHUB (Bridge) has a network (internet) connection.
    •  If the Network Status Light, located on the left-side of the smartHUB, flashes rapidly in 30 second intervals, this indicates it does not have a network connection.
    •  If the smartHUB has a network connection and is transmitting sensor readings to My AcuRite, its Network Status Light flashes for one second each time a sensor reading sent to My AcuRite.
  4. Verify one sensor is in wireless range of the smartHUB.  If the smartHUB Sensor Status Light, right-side blue LED, is flashing rapidly this indicates a sensor is not within wireless range of the smartHUB.
  5. If the "please wait message" still appears, remove power from the Bridge/smartHUB for two (2) minutes and power back on. This step establishes a new connection to My AcuRite. It may take up to 30 minutes for the device to successfully register with My AcuRite.
  6. If the "please wait message" still appears after 30 minutes, try to add the Device ID manually. Go to Settings > Devices and select + Add. You are guided through a 3-step wizard. Once added, be sure to add a sensor from the Available Sensors section.

PC Connect users:

  1. Download the latest version of PC Connect software.
  2. Install and set up the software to share with My AcuRite.


This error message occurs when the Device ID entered is not recognized by My AcuRite. To add your smartHUB, it must have connected to My AcuRite over your network connection and sent a minimum of one (1) sensor reading. This completes the registration requirements, which allows you to add the smartHUB Device ID your account.

smartHUB users:

  1. If the smartHUB was just powered up, allow up to ten (10) minutes for the smartHUB to connect and register with My AcuRite.
  2. Verify your smartHUB (Bridge) has a network (internet) connection.
    • If the Network Status Light, located on the left-side of the smartHUB, flashes rapidly in 30 second intervals, this indicates it does not have a network connection.
    • If the smartHUB has a network connection and is transmitting sensor readings to My AcuRite, its Network Status Light flashes for one second each time a sensor reading sent to My AcuRite.
  3. Verify one sensor is in wireless range of the smartHUB. If the smartHUB Sensor Status Light, right-side blue LED, is flashing rapidly this indicates a sensor is not within wireless range of the smartHUB and no readings are being received by the smartHUB.
  4. Remove power from the smartHUB for two (2) minutes and power it back on.
    • This step establishes a new connection to My AcuRite. It may take up to up to 10 minutes for the device to successfully register with My AcuRite.
  5. After 10 minutes, try to add the smartHUB again. Be sure to verify the 12-character Device ID that is located on the bottom side of the smartHUB.


PC Connect users:

  1. Download the latest version of PC Connect software.
  2. Install and set up the software to share with My AcuRite
  3. Add the Device ID / MAC Address associated with your PC Connect display in your My AcuRite account under Settings > Devices.

 

smartHUB users:

  1. Verify that MyAcuRite has been receiving readings for at least 1 hour - your sensor readings are displayed on the Dashboard.
  2. Verify your Weather Underground Sharing Profile in My AcuRite has the correct Weather Station ID and Station Key (Password) and the correct sensor is selected.
  3. If your profile is set up correctly, remove and re-enter your Weather Underground profile in My AcuRite.
  4. If the data is still not available, verify Weather Underground is receiving My AcuRite data updates by changing the location address of the smartHUB device. Go to Settings > Devices > Select the smartHUB shared with WU > Make a change to the address. Wait for approximately 10 minutes and verify the address change was received by WU.

PC Connect users:

  1. Set up Weather Underground sharing in the PC Connect software.
  2. Verify you are using the correct Weather Station ID and Password.

smartHUB users:

  1. If a local display is available, verify the sensor is transmitting correctly.
  2. Remove power from the smartHUB for two (2) minutes and power it back on.

PC Connect users:

  1. Contact Support for further assistance.
  1. Verify the sensor is in range of the smartHUB.
  2. Verify the sensor has been added to the smartHUB in the Settings > Devices menu.  
  3. Try bringing the sensor within a few feet of the smartHUB. If the smartHUB detects the sensor, check for sources of interference near the original sensor placement.
  4. Remove power from the smartHUB for two (2) minutes and power it back on.